Privacy Policy

Effective Date: 2/10/2026

Bright And Shiny Cleaning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including information shared through our website, phone calls, text messages, and third-party service platforms such as Jobber.

This policy is provided to ensure transparency, comply with applicable laws, and meet carrier requirements for text messaging and our Dedicated Phone Number (DPN) application.

1. Business Information

Business Name: Bright And Shiny Cleaning
Phone Number: (425) 905-9513
Email Address: brightandshinycleaningllc@gmail.com
Service Area: Snohomish and King Counties

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Phone number

  • Email address

  • Home or service address

  • Appointment details and service history

  • Billing and payment-related information (processed securely through third-party providers)

  • Communication preferences

Information may be collected through our website, intake forms, phone calls, text messages, emails, or scheduling and invoicing software.

3. How We Use Your Information

We use your information solely for legitimate business purposes, including:

  • Scheduling and confirming appointments

  • Sending service reminders and arrival notifications

  • Providing estimates, invoices, and payment confirmations

  • Communicating service updates or changes

  • Responding to customer inquiries and support requests

  • Maintaining service records for ongoing or future cleanings

We do not use your information for unrelated purposes.

4. Text Messaging (SMS) Communications

By providing your phone number, you consent to receive text messages from Bright And Shiny Cleaning. These messages may include:

  • Appointment confirmations and reminders

  • Scheduling updates

  • Invoices and payment notifications

  • Service-related follow-ups

  • Occasional business updates

Message frequency varies based on your service needs and communication preferences.

Message & data rates may apply.

5. Opting Out & Getting Help

You may opt out of receiving text messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications unless you re-consent.

For help, reply HELP to any message or contact us directly at:

  • Phone: (425) 905-9513

  • Email: brightandshinycleaningllc@gmail.com

6. Data Storage & Security

We take reasonable steps to protect your personal information. Your data is stored using secure, industry-standard systems with limited access. We implement safeguards designed to protect your information from unauthorized access, misuse, or disclosure.

While no system can guarantee absolute security, we are committed to maintaining appropriate protections for your data.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary to operate our business, such as:

  • Scheduling and customer management software (e.g., Jobber)

  • Payment processors

  • Service partners directly involved in fulfilling your requested services

These third parties are required to handle your information responsibly and only for the intended purpose.

8. Customer Rights & Data Requests

You have the right to:

  • Request access to the personal information we have on file

  • Update or correct your information

  • Request deletion of your information, subject to legal or business record requirements

To make a request, please contact us using the business information listed above.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Bright And Shiny Cleaning
Phone:(425) 905-9513
Email: brightandshinycleaningllc@gmail.com